The Challenge
The telecommunications organisation was getting ready for a big moment: launching a new customer-facing platform ahead of a peak period of product demand. But to ensure success, they needed a smarter system for understanding what was happening across their business in real time.
However, there were a number of challenges. Pre-existing reporting tools were outdated, while key information was scattered across a huge array of complex systems that couldn’t talk to each other. This made it challenging for the organisation’s teams to get a clear picture, and even more challenging to use information to make confident, intelligent data-driven decisions.
The organisation knew it needed a modern, cloud-based platform to draw everything together. This would also create the foundations to use AI effectively in the future, which requires clean, cohesive information to function well. With the deadline approaching, they turned to Tecknuovo for help.
Tecknuovo’s Solution
We sat down with the team at Three to understand exactly what they needed and agree on a clear plan. We sat down with the internal team to understand exactly what was required and agree on a clear plan. Thanks to our track record of successful delivery, and highly experienced specialist teams, we suggested an approach structured for speed and quality.
We recommended setting up three dedicated teams, each focused on a different part of the build:
- A team to automate behind-the-scenes infrastructure, so updates and new features could be rolled out quickly and reliably, ensuring the setup AI tools need to run smoothly
- A team to consolidate information from across the business into one coherent, organised location, ensuring it is ready to be used for both everyday reporting and future AI tools
- A team to build the actual reports and dashboards alongside the organisation’s own team, giving them an easy way to see what’s happening within the business and the ability to act on it
Our understanding of the data challenges that underpin successful AI adoption, combined with an expert team, helped us enable an effective delivery plan.
Kicking off at record speed
Within days of starting our collaboration, we’d established the main challenges and structured a clear plan. Building from our team of hundreds of experienced specialists, we had complete squads up and running within seven days of agreeing our priorities.
Our ability to mobilise quickly, paired with access to niche skills, was key to getting the organisation’s new platform on track.
The Results
We established specialist teams to deliver value in three ways:
- The DevOps team automates the behind-the-scenes work that keeps the platform running, allowing new features and updates to be rolled out quickly and safely, giving the organisation the foundation to start using AI tools down the line.
- The data modelling team pulls together information from old systems and new ones into one clear, reliable place, giving an up-to-the-minute view of the business, and the clean, joined-up information that AI needs to deliver smart predictions and insights.
- The data analytics team turns all of this into easy-to-use reports and dashboards. It also makes sure the organisation’s older reports are moved across to the new platform, ensuring vital data is not lost.
As a result of our work, the organisation was ready to launch its new customer platform on time.
The longer-term benefit is even bigger. Thanks to our Zero Dependency solution, which upskills clients to deliver independently, the telecommunications organisation now has a modern digital foundation that’s ready for the next wave of AI-driven decision-making, with instant access to live information, and upskilled in-house teams, guaranteeing an industry-leading advantage.
