Customer stories

We work with some of the biggest names across the public and private sectors — discover their stories and why they choose to work with Tecknuovo here.

MRM Swiss Re HM Revenue & Customs Virgin O2 Thames Water TUI British Council DWP

Customer stories

  • Thames Water: Creating a future-proofed next-generation call centre

    The largest waste and water utilities in the UK is undertaking a wholesale digital transformation, which includes a move from legacy on-premises infrastructure to modern cloud platforms.
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  • Utilities: Saving one million litres of water with a digital twin

    Our customer is one of the UK’s biggest utilities companies. Their Data Factory data integration platform was generating intelligence and forecasts through data mining, exploration, analysis and interpretation to detect blockages and leaks in their physical infrastructure.
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  • Thames Water: Putting digital transformation in our customer’s hands

    Helping Thames Water decouple from complex and costly legacy technology contracts, migrate to modern cloud-based platforms, and build a team of skilled system engineers.
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  • Government: Delivering a post-Brexit reusable test automation framework

    The Import Control System (ICS) is a Europe-wide platform needed the build of the greenfield safety and security system to bring together all elements of the goods imports and declarations.
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  • MRM Global: Revamping a flagship MarTech product for new markets

    Upskilling MRM Global’s technical teams, setting them up to take full ownership, independent of Tecknuovo support.
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  • Government: A DevOps journey to elevate public services

    The Import Control System (ICS) is a Europe-wide platform needed the build of the greenfield safety and security system to bring together all elements of the goods imports and declarations.
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  • Telecoms: turning data into decisions with a bespoke reporting platform

    Our customer is one of the UK’s leading telecommunications and internet services providers. They were building a new data-driven reporting functionality ahead of a major business event: a B2C platform release ahead of a major pre-Christmas sales push. The existing reporting functionality was built on legacy reporting applications. Our customer’s data was spread across the organisation in disparate systems, hindering the teams from gathering the insights they would need to consistently make intelligent decisions for the business.
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  • HMRC: Delivering a greenfield system for post-Brexit logistics

    There was a need to process the high load demand effortlessly, ensuring a frictionless border and movement of trade for all four core users of the system: hauliers, shipping, ports, and traders.
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  • Utilities: Boosting productivity with a multi-supplier integration plan

    We helped a major UK utilities company design and implement a complex multi-supplier workstream integration plan. Our work is boosting productivity and slashing costs across the organisation — learn how in our customer story.
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  • Telecoms: Building a conversion and containment rate-boosting platform

    Major telecomms company needed help to improve the conversion rate of new customers, while also improving the containment rate.
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  • Global insurer: Unlocking automation with Palantir data analytics

    Our customer is a global insurer whose underwriters were bleeding both time and budget by assigning insurance policies on a manual basis. Our team created an innovative data analytics product on Palantir to solve the challenge.
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  • International cultural institution: Building a digital customer registration platform

    An international educational and cultural institution that specialises in language teaching and exams. Covid-19 upended access to these services, putting registrations and attendance completely on hold.
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We needed a team with disparate and niche skills, and Tecknuovo helped us quickly get them on the ground and working alongside our in-house teams. They deliver quality work at speed, and are helping us radically modernise our offering. The Tecknuovo team’s data engineering skills have helped us overcome complex challenges and have paved the way for us to launch new risk analytics solutions and service offerings to our clients - a key differentiator that’s helping us disrupt our industry.

Neil Fox

Director of Group Digital Delivery, Swiss Re

Tecknuovo’s teams are helping us achieve some of our key business objectives - both through their expertise in a range of complex technologies and the excellent communication and personal skills they display when working alongside our in-house teams. They provided a transparent and engaging onboarding process, and are continuing to adapt to our needs at speed.

Emily Collier

Technology Director, TUI

Tecknuovo played a critical part in our journey to continuing seamless trade with the EU after the Brexit transition date. They delivered a purpose-built system for adapting to evolving requirements during development and after, and the teams’ flexibility and speed to adjust were instrumental for ensuring a smooth go-live period.

Rakhi Shah

Deputy IT Director, Customs and International Trade, HMRC

Tecknuovo have been an instrumental part in our transformation roadmap. Their high-quality teams have worked seamlessly across our multiple programmes delivering engineering, integration and delivery targets consistently, helping achieve our outcomes and giving our customer experience a big lift.

Joe Stepney

Head of Strategy, Planning and Architecture, Thames Water