User-Centred Design (UCD) is a design philosophy and process that prioritises the needs, preferences, and limitations of end-users at every stage of the design and development process. The goal of UCD is to create products and services that are highly usable and provide a positive user experience. This blueprint outlines the steps to be taken for a successful UCD approach in your organisation.
We are an award-winning technology delivery partner with a Deliberately Different ethos. We believe there’s a better way to deliver consulting services. We do that by tackling our customers’ complex technology challenges today, and helping them build their in-house capability to free themselves from dependency on suppliers tomorrow.
A fresh take on consulting to support patients and frontline staff
We deliver complex technology solutions and build capability for publicly funded organisations — including HMRC, DfE, and DESNZ — to help them better serve the citizens who rely on them.
We want to help NHS Trusts do the same. We want to help you release time to care for frontline staff, save taxpayers’ money, and set you on a path to own the technology solutions that underpin your transformation in-house.
We can achieve this together through or Associate Model and our Zero Dependency framework.
Zero Dependency is our promise to eliminate our customers’ dependency on technology suppliers to let them deliver better value for taxpayers and citizens. We start by solving our customers’ today challenges, and help them build an independent tomorrow by creating in-house capability through delivery.
Curious to know more? Read about our Zero Dependency framework here.
CEO / Co-Founder
Gus co-founded Tecknuovo with Kieran, determined to change how the tech consulting industry works. He’s on a mission to deliver his customers' solutions, help them build technical in-house capability, and let them exit the relationship with Zero Dependency on us.
Email me on gus@tecknuovo.com
Managing Director / Co-Founder
Kieran and Gus share the dream of transforming tech consultancies’ relationship with their customers. He helps customers build their own in-house capability instead of continuing to sell them this service, and directs our business strategy to enable this at every turn.
Email me on Kieran@tecknuovo.com
UCD and Healthcare Practice Lead
Steve’s advocates for user-centred design and putting people before technology to improve healthcare services. He Joined Tecknuovo from Surrey and Borders NHS Foundation Trust to combine his passion for UCD with technology delivery to better serve patients and frontline staff.
Our leadership team spans Delivery, Engagement, Strategy, and more. Want to meet the rest of the Tecknuovo leadership team? Head to to our 'who we are' page to learn more.
Want to know how we could help your Trust deliver for frontline staff and patients with their needs at the centre?
The more social value we generate as a company and the more we collaborate with our community, the more positive impact we will have on the social value that flows through our supply chain. And the greater our impact, the greater the benefit to you.
Creating equal opportunities
We recognise that it is critical to engage underrepresented and minority groups. Not only to plug the talent gap, but because a diverse workforce with diversity of thought is fundamental for addressing the public sector's challenges with the best solutions.
Tackling economic inequality
We partner with charities and VCSOs across the UK to create opportunities to attract skilled and unskilled people from deprived areas.
Fighting climate change
Supporting charities such as Trees for Cities is a small corner of how we help fight climate change. Read our full carbon reduction plan to learn how we are working toward becoming climate positive.
