Head of Engagement
Tecknuovo is a technology consultancy with a Deliberately Different approach. This means we genuinely focus on people, not just technology. We move at pace and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry’s norm of supplier dependency. We don’t only build and deliver solutions, we train and up-skill our customer’s teams to transfer complete ownership to them after we exit the project.
We help our customers achieve lasting transformation. We are techies, chefs, wannabe sports stars, coders, comedians, mothers, fathers, gamers, superheroes, book worms, geeks, and creatives. We are deliberately different.
About the Engagement Hub
The Engagement Hub is the Tecknuovo domain for understanding customer needs and identifying where we can make a difference. Under the management of our Chief Commercial Officer, the team focus on creating and growing strong relationships and partnerships across industries and with our customers, both existing and potential. The Hub works closely with Delivery to ensure best in class service and outcomes for organisations we are working with.
About the role
As Head of Engagement, you will help build our market share by selling Tecknuovo's transformational services that drive measurable outcomes to our customers. You will identify, build, and nurture lasting relationships with new and existing customers and partners. You will work closely with organisations and your network to create a portfolio of business opportunities to increase customer value and drive revenue growth through our associate model. You will guide these opportunities through to design and implementation, using a collaborative approach.
You will provide leadership and support to other members of the Engagement Hub, and ensure that commercial outcomes are delivered for both Tecknuovo and our customers, always aligning with our Values.
Your role involves helping to shape and deliver a strategy and operating model that focuses on customer success and ensuring zero dependency on us, with our customers. You also have a strong desire to learn about the growing technology landscape and use this knowledge to create an exciting and engaging customer message. To thrive in this role, you will help keep Tecknuovo at the forefront of industry trends, informed of the competitive landscape, and continually improve our brand in the marketplace.
When you are not delivering outstanding value to our clients, you will have the chance to provide thought leadership to technical communities to help build awareness around the best practices we are looking to implement across Tecknuovo’s practices.
Key personal attributes
Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge.
Out of the box thinker who can look beneath the surface of things, rapidly identifying and solving impediments to delivery.
Ability to work at a rapid pace to meet client and Tecknuovo expectations, adapting to changing requirements quickly and with resilience.
Ability to work collaboratively as well as alone; able to prioritise workload and safely context switch in a busy role.
Natural ability to lead by example and coach others through development.
Self-starter who requires little direction.
A deep passion for technology.
Generating continued demand for Tecknuovo's consulting services within current customer accounts by developing trust, delivering value and a deep understanding of strategic business initiatives
Collaborating with other Hubs and customer teams to design and deliver service approach for new programmes, driving this through to onboarding of programme teams
Execute and develop a strategic sales plan to aggressively grow the current account base and acquire key target accounts
Build and manage relationships with decision-making CXO level executives as well as IT decision-makers/influencers and business stakeholders
Ensure Hub activities are building towards North Star business objectives
Assist with the development of use cases, collateral, formal case studies and press releases highlighting Tecknuovo delivery success
Design and deliver on SOW's
Proven understanding of technology sales experience, selling professional & consulting services, within large enterprise customers
A proven track record of achieving and exceeding revenue targets, building out a portfolio across multiple customers
Proven track record of delivering consulting outcomes, via either solution or service design
Proven experience in managing and building strong relationships with stakeholders across various seniority levels
Direct account management, owning relationships within customer base and accounts and accountable for growing net new business
Experienced across both public and private sector
We advocate for a continuous learning culture with bespoke training programmes to support you in your career growth. We recommend and contribute towards study materials, courses and conferences that will help you learn and further develop your skills. You will be supported by the internal marketing team and you will have the opportunity to speak at meetups, run podcasts, write blogs and present at multiple different public events which will enable you to stand out as a leader in the space. As well as conducting monthly growth canvases to support you in reaching your full potential.
Here at Tecknuovo, it should be possible to see our mission and values at work every single day. Every practice, policy, interaction, or reward is recognisably tied to them. As we continue our journey to scale, we might not always get things right – we are all human after all. However, these will be our anchors, something which we expect everyone to hold each other accountable for:
Make genuine connections
Have the courage to act
Embrace the pace
Move information freely