Join Tecknuovo

Project Coordinator About Tecknuovo Tecknuovo is a technology consultancy with a Deliberately Different approach. This means we genuinely focus on people, not just technology. We move at pace and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry’s norm of supplier dependency. We don’t only build and deliver solutions we train and up-skill our customer’s teams to transfer complete ownership to them after we exit the project. We help our customers achieve lasting transformation. We are techies, chefs, wannabe sports stars, coders, comedians, mothers, fathers, gamers, superhero’s, book worms, geeks and creatives. We are deliberately different. About the Delivery Hub The Delivery Hub is responsible for ensuring client expectations are exceeded with every interaction and throughout every engagement lifecycle. Delivery is the heart of Tecknuovo, where our reputation, values and behaviours align to ensure successful outcomes and repeat business that aligns with our mission. You will sit alongside our other hubs (from Engagement, Talent, Marketing, PMO, Finance & Compliance), and is a mixture of permanent and associate consultants providing delivery services to our clients. About the role A Project Coordinator at Tecknuovo is responsible for helping achieve delivery excellence and customer satisfaction. Directly reporting into the Head of Delivery, you will be supporting our Engagement & Delivery hubs ensuring that all detail/data we collate is up to date. This role is incredibly varied and critical for the running of our business. This role gives an individual the potential to go into a number of different career paths moving forward within delivery. It will also give you a great insight as to how a multi- million pound & growing business operates. Key personal attributes Excellent attention to detail Analytical mindset Self starter who takes initiative Enthusiastic and enjoys learning Excellent organisation and people management skills Strong communication skills Ability to prioritise and multitask efficiently Working knowledge of standard word processing, spreadsheet and other productivity software tools Key responsibilities Work with our teams on the ground to ensure successful delivery of project Assist in populating statements of work and change requests Assist in the curation of monthly commercial reports for clients Ensure all client documentation is managed in line with our ISO standards Support delivery and engagement in a variety of tasks which may include, preparation for governace calls, managing and resolving risks and issues Collaborate with our internal team regarding a diverse customer portfolio that is cross industry and sector, always putting customer outcomes first The experience Track record in dealing with a varied role, where no two days look the same Demonstrable experience as an established performer with strong communication skills who proactively builds relationships Your support We advocate for a continuous learning culture with bespoke training programmes to support you in your career growth. We recommend and contribute towards study materials, courses and conferences that will help you learn and further develop your skills. Our values Here at Tecknuovo, it should be possible to see our mission and values at work every single day. Every practice, policy, interaction, or reward is recognisably tied to them. As we continue our journey to scale, we might not always get things right – we are all human after all. However, these will be our anchors, something which we expect everyone to hold each other accountable for: Make genuine connections Have the courage to act Embrace the pace Move information freely Be curious, always

About Tecknuovo Tecknuovo is a technology consultancy with a Deliberately Different approach. This means we genuinely focus on people, not just technology. We move at pace and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry’s norm of supplier dependency. We don’t only build and deliver solutions — we train and up-skill our customer’s teams to transfer complete ownership to them after we exit the project. We help our customers achieve lasting transformation. We are techies, chefs, wannabe sports stars, coders, comedians, mothers, fathers, gamers, superheroes, book worms, geeks, and creatives. We are deliberately different. About the Engagement Hub The Engagement Hub is the Tecknuovo domain for understanding customer needs and identifying where we can add value and make a difference. Under the management of our Chief Commercial Officer, the team focus on creating and growing strong relationships and partnerships across industries and with our customers, both potential and existing. The Hub works closely with Delivery to ensure the best-in-class service and outcomes for organisations we are working with. About the Role As Head of Engagement, you will help build our market share by selling Tecknuovo's transformational services that drive measurable outcomes to our customers. You will identify, build, and nurture lasting relationships with new and existing customers and partners. You will work closely with organisations and your network to create a portfolio of business opportunities to increase customer value and drive revenue growth through our associate model. You will guide these opportunities from inception through to design and implementation, using a collaborative approach. You will provide leadership and support to other members of the Engagement Hub and wider HQ team and ensure that commercial outcomes are delivered for both Tecknuovo and our customers, always aligning with our Values. Your role involves helping to shape and deliver a strategy and operating model that focuses on customer success and ensuring zero dependency on us, with our customers. You also have a strong desire to learn about the growing technology landscape and use this knowledge to create an exciting and engaging customer message. To thrive in this role, you will help keep Tecknuovo at the forefront of industry trends, informed of the competitive landscape, and continually improve our brand in the marketplace. When you are not delivering outstanding value to our clients, you will have the chance to provide thought leadership to technical communities to help build awareness around the best practices we are looking to implement across Tecknuovo’s practices. Key personal attributes Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge. Out of the box thinker who can look beneath the surface of things, ideate, and rapidly identify and solve impediments to delivery. Ability to work at a fast pace to meet client and Tecknuovo expectations, adapting to changing requirements quickly and with resilience. Ability to work collaboratively as well as alone; able to prioritise workload and safely context switch in a busy role. Natural ability to lead by example and coach others through development. Self-starter who requires little direction. A deep passion for technology. Key responsibilities Generating continued and increased demand for Tecknuovo's consulting services within current customer accounts by developing trust, delivering value and a sharing a deep understanding of strategic business initiatives. Collaborating with other Hubs and customer teams to design and deliver service approach for new programmes, driving this through to the onboarding of programme teams. Execute and develop a strategic sales plan and account plans to evolve and grow the current account base and acquire key new accounts or segments. Build and manage relationships with decision-making CXO level executives as well as IT decision- makers/influencers and business stakeholders. Ensure Hub activities are building towards North Star business objectives. Assist with the development of use cases, collateral, formal case studies and press releases highlighting Tecknuovo delivery successes. Design and deliver on SOWs. The experience Proven understanding of technology consulting and business growth experience, selling professional & consulting services, within large enterprise customers. Proven track record of delivering consulting outcomes, via either solution or service design. Demonstrated ability to ideate and co-create problem statements with customers, and carry this through to scoped SOWs to address pain points and create value. Proven experience in building and managing strong relationships with stakeholders across various seniority levels. A proven track record of obtaining and exceeding revenue targets, building out a portfolio across multiple customers. Direct account management and leadership, owning relationships within customer base and accounts, as well as accountable for growing net new business. Experienced across both public and private sector. Ideally, via service, partnership or employment – experience of fast growing scale up businesses and understanding of the growth & innovation mindset and working style. Your support We advocate for a continuous learning culture with bespoke training programmes to support you in your career growth. We recommend and contribute towards study materials, courses and conferences that will help you learn and further develop your skills. You will be supported by the internal marketing team and you will have the opportunity to speak at meetups, run podcasts, write blogs and present at multiple different public events which will enable you to stand out as a leader in the space. Monthly growth canvases will be conducted to support you in reaching your full potential. Our values Here at Tecknuovo, it should be possible to see our mission and values at work every single day. Every practice, policy, interaction, or reward is recognisably tied to them. As we continue our journey to scale, we might not always get things right – we are all human after all. However, these will be our anchors, something which we expect everyone to hold each other accountable for: • Make genuine connections • Have the courage to act • Embrace the pace • Move information freely • Be curious, always

About Tecknuovo  Tecknuovo is a technology consultancy with a Deliberately Different approach. This means we genuinely focus on people, not just technology. We move at pace and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry’s norm of supplier dependency. We don’t only build and deliver solutions we train and up-skill our customer’s teams to transfer complete ownership to them after we exit the project.  We help our customers achieve lasting transformation. We are techies, chefs, wannabe sports stars, coders, comedians, mothers, fathers, gamers, superhero’s, book worms, geeks and creatives. We are deliberately different. About the Delivery Hub  The Delivery Hub is responsible for ensuring client expectations are exceeded with every interaction and throughout every engagement lifecycle. Delivery is the heart of Tecknuovo, where our reputation, values and behaviours align to ensure successful outcomes and repeat business that aligns with our mission.  You will sit alongside our other hubs (from Engagement, Talent, Marketing, PMO, Finance & Compliance), and is a mixture of permanent and associate consultants providing delivery services to our clients.   About the Role As a Delivery Lead, you’ll be responsible for building strong teams from a mixture of disciplines, capable of ensuring the successful realisation of products or services for our clients. You will be embedded within our project teams where you will be hands on with the team on a day-to-day basis. You will be trusted by the customer, and you will ensure that Tecknuovo has the outcome, the customer, and our “customer’s customer” front of mind.  In any given week you may find yourself travelling to a client site to build relationships and solve challenges, facilitating a remote planning workshop or coaching/mentoring a person in a client team. Expect to be developing proposals and creating assets alongside other hubs within the business.  Expect variety, pace, and challenge. Having a desire and willingness to share knowledge and co-create is essential.  Our Delivery Leads are expected to become leaders in their field, so you will be passionate about lean/agile delivery techniques and the latest trends for exceptional technology delivery.  When you are not delivering outstanding value to our clients, you will have the chance to provide thought leadership to technical communities to help build awareness around the best practices we are looking to implement across Tecknuovo’s practices.  Key personal attributes  Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge. Out of the box thinker who can look beneath the surface of things, rapidly identifying and solving impediments to delivery. Ability to work at a rapid pace to meet client and Tecknuovo expectations, adapting to changing requirements quickly and with resilience. Ability to work collaboratively as well as alone; able to prioritise workload and safely context switch in a busy role.  Self-starter who requires little direction.  A deep passion for technology.  Key responsibilities  You actively listen and engage with stakeholders to understand their business problem or outcome and mapping that back to the technical solution that will deliver on those outcomes.  Be able to build successful delivery teams. You understand team dynamics and use modern motivational techniques to influence how a team operates. Be a catalyst for communication, encouraging team members and clients to speak up and share insight that will safeguard the success of the project.  Superb facilitation of key client and team workshops, whether in-person or remote. An advocate for the use of data in guiding decision making using appropriate metrics. Development of brilliant, context specific processes based on modern lean/agile principles that ensure that the work flows effectively.  Establish continuous improvement patterns that allow the team to continually reinvent those processes in pursuit of ever-increasing performance.  Ensure that data essential for tracking our commercial agreements and demonstrating our value is captured and shared effectively.  Ensure exceptional levels of quality in both outcomes and outputs, leading to high levels of client satisfaction.  Be commercially aware, support and understand the constraints of any given project and navigate those constraints  Be capable of taking a long-term view, with exceptional approaches to identifying and dealing with risks, issues, dependencies, and assumptions that may derail any initiative.  Report back to the business on project status and any risks and issues. Mapping out key stakeholders and points of contact to manage  Typical Engagement Stages  Core roles performed by the delivery hub during the engagement lifecycle  Pre-engagement/Sales  Supporting Engagement hub with qualification and management  Running discovery (pre-sales) workshops Supporting stakeholder mapping  Identifying new growth opportunities  Describing requirements and deliverables  Customer on-boarding  Project goals and objectives & success criteria  Account and team structure  Associate onboarding presentation  High-level release plan (where applicable)  Stakeholder mapping  Associate vetting and onboarding  Deliverables Validation   Delivery  Project delivery (scrum, agile, kanban, waterfall)  Spotting any new opportunities  Client QBRs  Producing any client status reports  Client stakeholder management  Maintaining the RAID log for clients in JIRA  Account Governance Calls  Sprint planning  Internal updates on engagements  Reporting against sprints or overall plan  Team retrospectives  Transition and off-boarding  Obtaining value metrics for case studies  The experience  3-5 years of delivery knowledge with a background in successfully achieving client outcomes.  Deep understanding of several different delivery methods together with an awareness of their underlying principles, and how those principles can be applied in unconventional environments.  Ideally have worked within a consultancy or a variety of interesting, challenging organisations.  Your support  We advocate for a continuous learning culture with bespoke training programmes to support you in your career growth. We recommend and contribute towards study materials, courses and conferences that will help you learn and further develop your skills.  You will be supported by the internal marketing team and you will have the opportunity to speak at meetups, run podcasts, write blogs and present at multiple different public events which will enable you to stand out as a leader in the space.  Our values  Here at Tecknuovo, it should be possible to see our mission and values at work every single day. Every practice, policy, interaction, or reward is recognisably tied to them. As we continue our journey to scale, we might not always get things right – we are all human after all. However, these will be our anchors, something which we expect everyone to hold each other accountable for:  Make genuine connections  Have the courage to act Embrace the pace  Move information freely  Be curious, always