Meet the associates: Michael Cartwright, Business Analyst
Michael Cartwright, Business Analyst discusses his work on a customer experience programme with Thames Water.
Read moreIn this blog series you'll meet our Tecknuovo associates — the talented community of technologists who work on-site with our customers to help them deliver lasting transformation. This month we talk to Erin Gray, Scrum Master for a large government department. Get to know her here!
I’m a Scrum Master on a project for a large government department. I’m one of many Scrum Masters who work together as a small cog of a very large machine. I run two Tecknuovo Development and Quality Assurance teams with Business Analysts (BAs).
My main responsibility is to ensure the team can work efficiently every day, taking away whatever challenges we face and solving them quickly. I also liaise with the customer about the issues we need to deliver on. Other than that, I oversee stats, chair meetings, fight fires, and always make sure to be there for the team no matter what.
My first impression was that the Tecknuovo seemed different to other suppliers. They care about every single person that’s going to work on-site with their customers. A lot of other third-party suppliers care about the quantity of people, regardless of whether they have the skills or not – to be able to fit within their budget. I was drawn to Tecknuovo because it was clear that they’re dedicated to delivering quality with technically excellent people.
"I was drawn to Tecknuovo because it was clear that they’re dedicated to delivering quality with technically excellent people."
I start off the day by holding scrums with both of my teams and with the customer’s project delivery managers. We talk about what happened the day before, and whether anything needs escalating. We check whether everything is on track, and if delivery needs to be rolled back or the scope changed.
I’ll then run through the delivery roadmap to align activities across the two teams. I will also check with the other scrum masters if there is anything we can do in collaboration or assist each other in any way
The rest of my day consists of refining the backlog with the BAs and running “all Scrum Master” meetings. Here, we align across the teams to see how we can help each other, do burn-ups and burn-downs, and look to future sprints to ensure there are stories for the team to deliver on.
I can make a chicken out of a napkin.
would describe it as approachable, sociable, and human. Tecknuovo treat contractors like human beings, they care, and don’t regard us as “here one day, gone the next” commodities. I feel that we are valued and looked at as potentially long-term partners.
I’d like to think that my career with Tecknuovo will be a long-term option!
As a child, I was fascinated by my father’s old Amstrad PC, and used to type paragraphs from books into it to hear the sound it made when it saved them to the disk. I also loved watching the cogs of our huge printer turn as it produced a document.
Noticing my fascination with tech, my sister gave me the idea to study IT after A-levels. I found a university course that didn’t require any prior programming experience, and the rest is history! You can find out more about what led me to tech in a Computing piece. I featured in as a finalist for that year’s Women in Tech Excellence awards.
I love that we are trusted. Of course there’s an element of proving ourselves, but we’re fully trusted to work remotely, which was extremely rare for contractors pre-Covid.
To learn more about working as a Tecknuovo associate and browse for current job openings, head to our Join us page.
Michael Cartwright, Business Analyst discusses his work on a customer experience programme with Thames Water.
Read moreThe largest waste and water utilities in the UK is undertaking a wholesale digital transformation, which includes a move from legacy on-premises infrastructure to modern cloud platforms.
Read moreTecknuovo is ranked 78th on the Sunday Times 2022 100 Fastest-Growing Companies list. This list recognises the fastest-growing private companies in the United Kingdom. Listed companies must demonstrate consistent growth, create jobs, and, sustain profitability.
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